The following agreement applies to the rental of cottages and rooms in hostels and parking spaces for tents, caravans, mobile homes and camper vans to groups , i.e. special arrangements for larger groups, such as bookings made by companies, associations and the like. For private individuals, our regular booking terms apply. Our booking conditions are based on the conditions for renting campsites, cabins and apartments drawn up by professional organisations (camping and tourism) and the Consumer Agency.
BOOKING AND PAYMENT
Group bookings can be made by telephone (0511-621 09) or e-mail(info@vallecamping.se). Once you have booked, we will send you a booking confirmation. Check that the content of the booking confirmation corresponds to what you booked. If you find any inaccuracies in the confirmation, you must inform us as soon as possible (within 24 hours of the booking).
When making the booking, you are obliged to provide at least the company name, organization number, name, address, phone number, email, arrival and departure dates, and payment details. All personal data is processed in accordance with our privacy policy (Privacy Policy, see further down in the terms).
Payment of the accommodation is made in advance and your booking is binding for both parties only when the entire booking has been paid.
If payment is not made as agreed in writing in the booking confirmation, this is considered a cancellation and the rules on cancellation apply.
SERVICE FEE INCLUDED
The handling of personal data is done in accordance with our privacy policy, see below. Group bookings include a service fee of 129 SEK. The service fee is non-refundable regardless of when the cancellation occurs.
PAYMENT OPTIONS
Payment for group accommodation is typically made by invoice. If agreed in writing, payment can also be made by other means such as swish, card or cash.
CANCELLATION POLICY
Cancellations must always be made by telephone 0511-621 09 or e-mail info@vallecamping.se. The cancellation is only valid after you have received a written confirmation of your cancellation from us by e-mail.
If cancelled more than 28 days before arrival, the amount will be refunded. In case of cancellation with less than 28 days left until arrival, no part of the amount will be refunded. We have the right to charge you for any agreed amount that has not been paid.
CHANGE OF BOOKING
A change to the booking can be made up to 28 days before arrival, subject to availability. Inquiries about changes to bookings are made by telephone +46511621 09.
EARLIER DEPARTURE THAN PLANNED
If you choose to depart earlier than planned, no money will be refunded unless otherwise agreed with us.
ARRIVAL AND DEPARTURE
The accommodation is available from. 16.00 on the day of arrival and is available until kl. A change to the booking can be made up to 28 days before arrival, subject to availability. Check-out time is 11:00 AM on the day of departure (for camping, tent, and pitch sites, it applies from 3:00 PM on the day of arrival until 12:00 PM on the day of departure). If you check out later than this, a new daily fee will be charged according to the current price list.
CLEANING
In case you are not satisfied with the cleanliness of your accommodation, you must inform us upon arrival so that we can address it. Please come to the reception or call us at +46511621 09 in the first instance. Alternatively, notify us directly when you discover any deficiencies via email, messenger, or any other messaging platform. What we don’t know, we can’t do anything about, and you won’t have the opportunity to request compensation for deficiencies in the cleaning afterwards.
The person responsible for the booking is responsible for adequate cleaning of all units included in the booking, as per the provided instructions. In case of insufficient cleaning of the cabin, a fee of 800 SEK per accommodation unit will be charged. In case of inadequate cleaning of the hostel’s common areas (when renting the entire hostel), an additional fee of 3,000 SEK will be charged.
By purchasing a departure cleaning service at the time of booking, you only need to take care of any dishes and dispose of the garbage in the designated area! Please note that departure cleaning must be purchased for each accommodation unit at the time of booking and cannot be added afterwards.
PETS
In our accommodations, pets are only allowed in the camping cabins and must be pre-registered for an additional fee. Pets are not allowed in the hostel. If pets are not pre-registered or are brought into the hostel, the booking will be subject to a full cleaning fee (minimum 800 SEK).
AGE LIMIT FOR BOOKING AND ACCESS
You must be 18 years old to book/stay with us. The person booking is responsible for ensuring that everyone in the group takes note of and follows the given rules of order, see below.
REGULATIONS – OBLIGATIONS OF THE GUEST
During your stay at the campsite, our regulations apply (available here or in writing on request). All guests in the party or any visitors to the guests must comply with the rules. The person who booked the accommodation is responsible for informing all guests in the party of the rules of order and well-being that apply in the establishment.
Violation of the rules and regulations of the facility, or breach of the contract in general, may lead to immediate termination of the contract. Valle Camping AB reserves the right to close the accommodation and remove the guest’s belongings in the event of immediate termination of the agreement. In the event of eviction, the amount due is calculated on the basis of the current daily rate applied during the time you have had access to the accommodation/place, plus a deduction for estimated damage. Any difference will be refunded within 10 days of eviction.
CRISES, NATURAL DISASTERS, STRIKES, ETC:
In the event that the stay cannot be carried out due to an obstacle beyond our control and which we could not reasonably have anticipated at the time the contract was concluded and whose consequences we could not reasonably have avoided or overcome, we shall be free from liability for damages or other sanctions. Both parties have the right to withdraw from the rental agreement if the group accommodation cannot be provided due to acts of war, natural disasters, labour disputes, prolonged interruptions in water or energy supply, fire or other similar major events, which neither you nor we could foresee or influence. In such a case, we are obligated to promptly refund what you have paid, minus service fees or the benefit you have derived from the group accommodation. However, we will not reimburse you for any costs you have incurred or which arise as a result of the premature termination of your stay.
WITHDRAWAL
The right of withdrawal under the Act (2005:59) on Distance Contracts and Contracts away from Business Premises is exempted for contracts on accommodation, lodging or leisure activities and therefore you cannot withdraw from a contract on the rental of accommodation (room, cabin or pitch for a tent, caravan or motorhome).
IF WE DO NOT AGREE
If you have a complaint, please contact us directly (0511-621 09). If we know nothing, we can do nothing! Be aware that your chances of getting redress may be reduced if you delay in complaining. If you fail to report a fault, you cannot claim compensation.
PROCESSING OF PERSONAL DATA
At Valle Camping AB, we process personal data about those who use our services and products. Valle Camping AB is the data controller with regard to personal data related to your booking. Such handling of personal data is in accordance with our Privacy Policy. Please read our current privacy policy to understand how we process your personal data in the context of your booking and your rights in connection with this. You can find our privacy policy on our website.
CONTACT DETAILS
Valle Camping AB
Skärv, Per-Larsgården 2
532 92 Axvall
0511-621 09
www.vallecamping.se
info@vallecamping.se
These booking terms are effective from October 1, 2023
