PRIVACY POLICY

Valle Camping AB

This privacy policy describes how we process your personal data at Valle Camping AB (Valle Campingstugor) as part of our business operations.

Personal data refers to all information that can be directly or indirectly associated with a living natural person. Please read this privacy policy carefully to understand how and for what purposes we process your personal data.

We process your personal data when you use our services, as outlined below. Your privacy is important to us, and we always comply with applicable laws aimed at protecting you as an individual. This privacy policy establishes the basis on which we process the personal data you provide to us or that we collect about you when you use any of our services. Some of the services we offer also have specific terms and conditions that you must agree to before using them.

Valle Camping is involved, among other things, in the rental of holiday homes and campsites, and we primarily process personal data to facilitate your bookings, manage, provide, develop, and maintain our various services, optimize your experience with the services, and communicate with you. If we make changes to this privacy policy, we will inform you, for example, via our website. If you provide us with personal data about other individuals, you are responsible for allowing us to process the personal data in accordance with this privacy policy.

HOW WE COLLECT AND PROCESS YOUR PERSONAL DATA

Valle Camping processes your personal data only in accordance with applicable law. We may collect personal data directly from you when you use one of our services (e.g., booking a cabin). We may also receive and transfer personal data about you from partners (e.g., if you have used a booking service to book a cabin). We use various methods such as cookies, email, customer surveys, and customer service to collect personal data about you. Depending on the service you use, the collection method and purpose of the processing may vary.

Valle Camping will process your personal data for the purposes stated below, as well as for the purposes described to you in connection with the services you use. If it is expressly required by legislation that we obtain consent from you, we will obtain consent before processing.

THESE PERSONAL DATA WE PROCESS AND WHY?

Manage bookings

If you book a cabin, campsite, or room in a hostel with us, we process your personal data for the purpose of providing, managing, administering, following up, and collecting payment for your booking. This also includes our processing for the purpose of reminding or informing you about your booking in connection with your stay.

It is necessary for you to provide the information we request in order for us to process your booking. When booking for someone else, you are responsible to us for having permission from that person or persons for Valle Camping to process their Personal Data in accordance with this Privacy Policy.

Your Personal Data and other information about your booking may be transferred to one of our subcontractors (such as our providers of IT services, booking systems, analysis, advertising, and statistical services) within and outside the EU/EEA.

We process this personal data:

  • Identity data, e.g. first and last name
  • Contact details, e.g. email address, telephone number, mobile number, address, nationality
  • IP address/cookies (if you book through our website)
  • Debit-/Kreditkarteninformationen
  • Details about special requests and other needs
  • Information you share with us in comment fields, emails, and similar means.
  • Sensitive personal data, such as information about your health condition, which may require special accommodations, can be processed at your own initiative.
  • Other information that you provide during your booking (e.g., other individuals in your group).

Legal basis for this processing of personal data:
The processing is necessary to provide services and fulfill our agreement with you.

We store your information for the following duration:
We store your information for 12 months after your stay. However, if you have opted to receive ongoing information from us (offers, newsletters, follow us on social media, etc.), your details will be saved longer under your profile in our systems/booking system to ensure that your personal data remains available for your next booking.

Manage personal data through consent, newsletter subscription, or based on legitimate interests.

If you have chosen to follow us, for example, by subscribing to our news or provided consent for such processing, we handle your personal data to provide, manage, administer, follow up, and maintain your subscription. This includes, among other things, our processing of your personal data for the purpose of informing, communicating, and responding to inquiries from you. We may also contact you to ensure that your information is correct and up to date.

By subscribing to our news, we can provide you with more flexible and personalized offers and experiences. With the help of your profile, we create relevant offers and information about our Services that we send to you.

If you use our services, we may process your Personal Data for the purpose of sending you newsletters with relevant information and offers, e.g., via mail, email, or through our digital channels, as long as a customer relationship between you and Valle Camping exists. We may also send you surveys to give you the opportunity to influence our service offering. Our processing to send you direct marketing and customer surveys is based on legitimate interest in this case. Your Personal Data may be transferred to companies (e.g., subcontractors of IT services) within and outside the EU/EEA.

If you no longer wish to receive newsletters or other direct marketing from us, you can easily object to further processing for this purpose by contacting us (contact information below) or unsubscribing directly in the communication you receive. If you object to further processing, your Personal Data will be deleted or anonymized (unless such Personal Data is processed for other purposes), and you will no longer receive direct marketing from us.

These personal data we process:

  • Identity information such as first and last name
  • Contact information such as email address, mobile phone number, address, nationality.
  • IP address (if you book through our website)
  • Details of special requests and other needs
  • On your own initiative, sensitive personal data can be processed, such as information about your health condition which may require special accommodation.
  • Other information about previous bookings and other details that you provide in connection with your booking (e.g., about other individuals in your travel party).

The legal basis for this processing of personal data:
The processing is necessary to deliver services and fulfill the agreement with you. The processing may also be based on our legitimate interest to send direct marketing.

We store your information for the following duration:
As long as the customer relationship with you continues or until the subscription ceases and a period of 12 months thereafter or earlier if you object to further processing. If the processing is based on consent, the data will be retained until you
withdraw your consent to the processing.

Obligations based on legal grounds.

As a result of law, court order, or decision from an authority, we may process your personal data in order to fulfill a legal obligation, such as tax laws, accounting laws, decisions from the police authority, or other authorities.

These personal data we process:

  • Identity information such as first and last name.
  • Payment information.
  • Booking details
  • Contact information such as address, email address, phone number, nationality.
  • Receipt details, such as information about completed purchases.

The legal basis for this processing of personal data:
The processing is based on legal obligations.

We store your information for the following duration:
For as long as necessary to fulfill our legal obligations.

Handling customer service inquiries.

We may process your Personal Data for the purpose of handling various forms of customer service inquiries, such as answering, assisting, following up, or managing your inquiry. This includes all communication necessary to respond to any questions you have directed to our customer service via telephone, email, social media, forms, surveys, or any of our other communication channels. The processing of Personal Data covered within the scope of this purpose is our right to investigate various forms of complaints, claims, or support cases, including all technical support and opportunities to process information for the development and improvement of the business.

These personal data we process:

  • Identity information such as first and last name, profile name, and similar.
  • Potential booking information.
  • Contact information such as email address, phone number, address.
  • Teknisk information såsom om din utrustning.
  • Sensitive personal data such as health information if you choose to share such information.
  • Receipt details, such as bookings and information about completed purchases.
  • Any other personal information you provide us with, for example, in connection with a customer service inquiry.

Legal basis for this processing of personal data:
The processing is based on our legitimate interest in handling customer service inquiries and providing our services to you.

We store your information for the following duration:
12 months after the case has been closed, as we need to be able to administer and provide any follow-up on your case.

Video surveillance

We use video surveillance with recording of images and sound to prevent, deter, and investigate crimes and vandalism, as well as to prevent accidents. The material is only used for the purpose described above and not to profile individuals. If there is no suspicion of crime or vandalism, the material is stored for a maximum of 72 hours; otherwise, it is stored until a report has been made to the police or other crime prevention authority. To protect privacy, we have implemented several organizational and technical measures. The placement and shielding of cameras have also been done to minimize intrusion into personal privacy and minimize the capture of personal data. The basis for this storage is a balancing of interests, which is continuously evaluated. You can read more about our handling of personal data in connection with video surveillance here.

HOW LONG WE KEEP YOUR PERSONAL DATA

Your personal data is stored for as long as necessary to fulfill the various purposes of our processing. After that, we will securely delete or anonymize your personal data so that it can no longer be linked to you. Each processing activity specified above has a defined retention period. The retention period is extended with new cases or consent.

Valle Camping purges personal data in accordance with applicable law and according to the criteria specified above. This means, for example, that we delete or anonymize your personal data when the purpose of the processing has been fulfilled.

TRANSFER OF PERSONAL DATA AND COMPANIES WE SHARE INFORMATION WITH

We may share your personal data with third parties. As stated above, your personal data may be transferred to companies in the form of our subcontractors within and outside the EU/EEA.

In order to fulfill the purposes of our processing of your personal data, we may enlist the help of other companies to fulfill our obligations towards you. As a result, we share your personal data with companies that provide services to Valle Camping, including but not limited to, our subcontractors for websites, telephony, customer service, payment services, shipping services, booking systems, analytics services, communication, marketing, marketing materials, etc.

Valle Camping may also share your personal data with companies that manage operations, storage, technical support, and maintenance of our IT solutions. Furthermore, we may also disclose your personal data to various payment service providers in order to process payments from you. Our subcontractors only process your personal data in accordance with our instructions and are not allowed to use your personal data for their own purposes. Like us, they are required by law to protect your personal data from unauthorized access or other breaches.

We will never sell your personal data, and we will always enter into agreements with the companies that process your personal data on our behalf. This is to ensure a proper level of security for the processing of personal data. In some cases, we may transfer your personal data to other recipients than those specified above if it is necessary to fulfill the purposes below.

Collection agencies

Cause
Skulle det vara så att du inte betalar oss för de tjänster du köpt av oss kan vi komma att överföra dina Personuppgifter till ett inkassoföretag i syfte att driva in din skuld till oss.

Legal basis
The processing is based on our legitimate interest in receiving payment.

Authorities, courts, counterparties

Causes
We may disclose personal data about you to authorities if we are legally obligated to do so. In connection with a legal dispute, we may transfer your personal data to a court, authority, or counterparty in order to protect our rights.

Legal basis
The processing is necessary to fulfill legal obligations or is based on our legitimate interest in being able to assert our rights.

HERE’S HOW WE PROTECT YOUR PERSONAL DATA

Valle Camping works to protect your personal data using technical and organizational solutions to prevent loss, manipulation, or unauthorized access. By continuously adapting our security measures to ongoing technological developments, we maintain a high level of security.

OTHER WEBSITES OR APPS

In our services, there may be links to other websites or apps that are not controlled by us. This Privacy Policy applies only to your use of Valle Camping’s own services. Valle Camping is not responsible for the content of linked websites and the processing of personal data that may be carried out by the owners or operators of these websites.

COOKIES

We use cookies, which in some cases automatically collect your personal data (such as IP address and behavioral patterns). We and our third-party providers use these cookies (necessary, functional, and performance) to improve your experience and security on our digital services. Personal data collected via cookies may be anonymized and used in aggregated form for development purposes, statistics, marketing and analysis, or for other purposes not yet categorized (analysis, advertising, and other).

YOUR RIGHTS

You have several rights regarding our processing of your personal data. If you wish to exercise your rights, please contact us (contact details below) and they will assist you.

Access to personal data

You have the right to request free of charge confirmation from us that we are processing your personal data, as well as access to the personal data we process about you, together with information about the processing and your rights in connection therewith, a so-called excerpt from our records.

Request for correction of personal data

If you believe that a personal data we process about you is incorrect or incomplete, you have the right to request that we correct it. In order for us to amend your information, you need to contact us (see contact details below). We are not responsible for any issues that arise
as a result of your personal data being incorrect if you have failed to inform us about it.

Revoke consent with future effect.

To the extent we process your personal data based on your consent, you have the right to withdraw your consent to the processing at any time. However, the withdrawal does not affect the lawfulness of processing based on consent before its withdrawal. Object to processing for direct marketing purposes: As mentioned above, you have the right to object to processing for direct marketing purposes. You can unsubscribe from further
processing by either clicking on any unsubscribe link in communications or by contacting us (see contact details below).

To object to certain processing

You may object to processing based on our legitimate interest if you have personal reasons related to the situation. However, we may continue to process your personal data, even if you have objected to the processing, if we have compelling legitimate grounds for the processing that override your privacy interests.

Erasure

You have the right to request the deletion of your personal data. However, this does not apply to personal data that we process according to law or agreements with you. Restriction of processing: You have the right to request that the processing of your personal data be restricted. Please note that this may result in us being unable to provide you with certain services in some cases.

Data portability

You have the right to receive a digital copy, in a format that we can provide, of the Personal Data that we process about you for use elsewhere. The right to data portability, unlike the right to extract a register, only includes the Personal Data that you have provided to us yourself and that we process with your consent or in fulfillment of an agreement with you.

To lodge a complaint with the supervisory authority

If you are not satisfied with our handling of your Personal Data or believe that we have processed your Personal Data incorrectly for any reason, you have the right to lodge a complaint with the supervisory authority for data protection.

CONTACT DETAILS

If you have any questions, comments, or complaints about how we handle your Personal Data or our compliance with the Privacy Policy and applicable data protection laws, please feel free to contact us (see contact details below).

Valle camping AB
Skärv, Per-Larsgården
SE-532 91 Axvall
Sweden
+46(0)511 621 09
info@vallecamping.se