The following terms apply to the rental of cottages and hostel rooms as well as pitches for tents, caravans, mobile homes and motorhomes for groups, meaning special arrangements for larger parties such as bookings made by companies, associations and similar. For private individuals booking for personal purposes, our regular booking terms apply. Our booking conditions are based on the conditions for renting campsites, cabins and apartments drawn up by professional organisations (camping and tourism) and the Consumer Agency.
The booking terms and conditions are provided in Swedish and translated into several languages to facilitate understanding. However, the Swedish version is the legally binding text. In the event of any discrepancies or errors in the translations, the original Swedish version shall prevail.
BOOKING AND PAYMENT
Group bookings can be made by telephone (0511-621 09) or e-mail(info@vallecamping.se). Once you have booked, we will send you a booking confirmation. Check that the content of the booking confirmation corresponds to what you booked. If you find any inaccuracies in the confirmation, you must inform us as soon as possible (within 24 hours of the booking).
When making a booking, you are required to provide at least the company name, organization number, name, address, telephone number, email, arrival and departure date, and invoice address. The handling of personal data is done in accordance with our privacy policy, see below. All personal data is processed in accordance with our privacy policy (Privacy Policy, see further down in the terms).
Payment of the accommodation is made in advance and your booking is binding for both parties only when the entire booking has been paid.
INVOICE TERMS AND DELAYS
For invoice payments, a payment term of 10 days from the invoice date applies unless otherwise agreed in writing. In case of non-payment, a reminder fee according to applicable law (currently SEK 60) and late interest of the reference rate + 8 percentage points from the due date will be charged. If payment is not made after a reminder, Valle Camping AB has the right to transfer the claim to a debt collection agency. All costs associated with collecting overdue claims are the responsibility of the customer. If payment is not made, the booking is considered cancelled under the terms outlined in the “Cancellation Policy” section.
SERVICE FEE INCLUDED
For group bookings, a mandatory service fee of SEK 129 per booking applies. This fee covers administrative costs related to handling, communication, and planning of the booking. The fee is non-refundable regardless of the time or reason for cancellation. By confirming the booking, you agree that the service fee will be invoiced and is not subject to refund policies.
PAYMENT OPTIONS
Payment for group accommodation is typically made by invoice. If agreed in writing, payment can also be made by other means such as swish, card or cash.
CANCELLATION POLICY
Cancellations must always be made by telephone 0511-621 09 or e-mail info@vallecamping.se. The cancellation is only valid after you have received a written confirmation of your cancellation from us by e-mail.
If cancelled more than 28 days before arrival, the amount will be refunded. In case of cancellation with less than 28 days left until arrival, no part of the amount will be refunded. We have the right to charge you for any agreed amount that has not been paid. The service fee is non-refundable.
CHANGE OF BOOKING
A change to the booking can be made up to 28 days before arrival, subject to availability. Inquiries about changes to bookings are made by telephone +46511621 09.
EARLIER DEPARTURE THAN PLANNED
If you choose to depart earlier than planned, no money will be refunded unless otherwise agreed with us.
ARRIVAL AND DEPARTURE
The accommodation is available from. 16.00 on the day of arrival and is available until kl. A change to the booking can be made up to 28 days before arrival, subject to availability. Check-out time is 11:00 AM on the day of departure (for camping, tent, and pitch sites, it applies from 3:00 PM on the day of arrival until 12:00 PM on the day of departure). If you check out later than this, a new daily fee will be charged according to the current price list.
CLEANING
In case you are not satisfied with the cleanliness of your accommodation, you must inform us upon arrival so that we can address it. Please come to the reception or call us at +46511621 09 in the first instance. Alternatively, notify us directly when you discover any deficiencies via email, messenger, or any other messaging platform. What we don’t know, we can’t do anything about, and you won’t have the opportunity to request compensation for deficiencies in the cleaning afterwards.
The person responsible for the booking is responsible for adequate cleaning of all units included in the booking, as per the provided instructions. In case of insufficient cleaning of the cabin, a fee of 800 SEK per accommodation unit will be charged. In case of inadequate cleaning of the hostel’s common areas (when renting the entire hostel), an additional fee of 3,000 SEK will be charged.
By purchasing a departure cleaning service at the time of booking, you only need to take care of any dishes and dispose of the garbage in the designated area! Please note that departure cleaning must be purchased for each accommodation unit at the time of booking and cannot be added afterwards.
PETS
In our accommodations, pets are only allowed in the camping cabins and must be pre-registered for an additional fee. Pets are not allowed in the hostel. If pets are not pre-registered or are brought into the hostel, the booking will be subject to a full cleaning fee (minimum 800 SEK).
AGE LIMIT FOR BOOKING AND ACCESS
You must be 18 years old to book/stay with us. The person booking is responsible for ensuring that everyone in the group takes note of and follows the given rules of order, see below.
RESPONSIBILITY FOR THE GROUP
The company, association, or organization making the booking is fully responsible for all individuals staying on the premises in connection with the booking, regardless of whether these individuals are employees, members, participants, visitors, or other guests belonging to the group. The booker bears full responsibility for ensuring that all members of the group comply with the current rules, booking conditions, and is liable for any damages or costs arising from the group’s stay.
Valle Camping AB reserves the right to immediately evict groups or individual participants who cause serious disturbances, pose a safety risk, or behave in a way that violates public order. The booker is responsible for all costs arising from damages or disturbances during the stay, including compensation to other guests in the case of valid complaints.
REGULATIONS – OBLIGATIONS OF THE GUEST
In addition to these booking conditions, Valle Camping AB’s rules of conduct and guest policies apply to all guests staying at the premises. These rules are an integral part of the agreement and must be followed by every person in the group. The person making the booking is responsible for ensuring that all group members are informed of and comply with the applicable rules. Violation of the rules of conduct may result in immediate termination of the agreement as per the terms above, including eviction and applicable fees.
Valle Camping AB reserves the right in such cases to terminate the stay, revoke access to the accommodation, and remove the group’s or individual participants’ belongings from the premises.
No automatic refund will be issued in the event of eviction. Valle Camping AB reserves the right to charge the full price for accommodation already used, as well as for any damages, special cleaning costs, administrative expenses, and other costs resulting from the breach of contract. Only if a balance is deemed to exist after such deduction may a refund be issued. Any potential refund will be decided by Valle Camping AB and processed within 10 business days.
The rules of conduct are available here or in writing upon request.
ADDITIONAL TERMS FOR GROUP BOOKINGS
For certain group bookings, additional terms or specific rules may apply, in addition to these general booking conditions. Such special terms are stated in the booking confirmation or agreed upon in writing between the parties. In such cases, these additional terms take precedence over the corresponding points in this document. By confirming the booking, the organizer accepts both these general conditions and any specifically agreed terms.
CRISES, NATURAL DISASTERS, STRIKES, ETC:
In the event that the stay cannot be carried out due to an obstacle beyond our control and which we could not reasonably have anticipated at the time the contract was concluded and whose consequences we could not reasonably have avoided or overcome, we shall be free from liability for damages or other sanctions. Both parties have the right to withdraw from the rental agreement if the group accommodation cannot be provided due to acts of war, natural disasters, labour disputes, prolonged interruptions in water or energy supply, fire or other similar major events, which neither you nor we could foresee or influence. In such a case, we are obligated to promptly refund what you have paid, minus service fees or the benefit you have derived from the group accommodation. However, we will not reimburse you for any costs you have incurred or which arise as a result of the premature termination of your stay.
Force majeure also includes government decisions that make continued operations impossible, such as temporary bans on events or accommodation activities. Such decisions do not entitle the organizer to compensation or damages, apart from any refund deemed reasonable.
WITHDRAWAL
The right of withdrawal under the Swedish Act (2005:59) on distance and off-premises contracts does not apply to agreements for accommodation, lodging, or leisure activities. Therefore, you cannot cancel a contract for the rental of accommodation (room, cabin or pitch for tent, caravan, motorhome or similar) or group accommodation.
IF WE DO NOT AGREE
If you have a complaint, please contact us directly (0511-621 09). If we know nothing, we can do nothing! Be aware that your chances of getting redress may be reduced if you delay in complaining. If you fail to report a fault, you cannot claim compensation.
PROCESSING OF PERSONAL DATA
At Valle Camping AB, we process personal data about those who use our services and products. Valle Camping AB is the data controller with regard to personal data related to your booking. Such handling of personal data is in accordance with our Privacy Policy. Please read our current privacy policy to understand how we process your personal data in the context of your booking and your rights in connection with this. You can find our privacy policy on our website.
CONTACT DETAILS
Valle Camping AB
Skärv, Per-Larsgården 2
532 92 Axvall
+46511 621 09
www.vallecamping.se
info@vallecamping.se
These booking terms are effective from October 1, 2023
